ALTR NATIV — User Hub Policy & Privacy Notice

ALTR NATIV operates the User Hub and guest services in Goa.

Address: Pundirwadda, Katte Wada Rd, Morjim, Goa 403512

Privacy Contact: Admin@altrnativ.in

We collect only what is necessary to deliver your stay, protect safety, process payments, and meet legal requirements. We do not begin proactive collection earlier than 3 days prior to the scheduled check-in date.

• Provide your stay: room allocation, check-in/out, support, safety, billing.
• Security: fraud prevention, access control, incident response, service integrity.
• Legal compliance: hospitality/KYC, tax, accounting, and safety regulations where applicable.
• Improvements: service analytics and product development (see Section 4).

By using the User Hub and completing web check-in, you consent to our use of data in anonymized and/or aggregated form to study service quality, optimize operations, and develop offerings. We do not sell personal information.

You may withdraw this consent for future processing by contacting Admin@altrnativ.in. This does not affect processing already performed or processing required for operations, safety, or law.

• All tabs and service charges must be settled before checkout or leaving the property.
• We may pre-authorize a payment method or place holds for projected charges and incidentals.
• If a balance remains at or after checkout, you authorize ALTR NATIV to charge the method on file for legitimate outstanding amounts, including incidentals and verified damages as allowed by local law and your booking terms.
• Payment processing is performed by PCI-compliant providers; ALTR NATIV stores only the tokens/identifiers needed to charge or refund through those providers, not raw card numbers.
• Receipts are available in the User Hub and/or sent via email/SMS.

• Defense in depth: HTTPS/TLS in transit; encryption at rest for sensitive fields where supported; role-based access; IP and session controls; audit logs.
• Least privilege: staff access is restricted to what is necessary for their role; administrative access is monitored and logged.
• Segregation: operational data is separated from payment processor credentials; raw payment data is never stored by ALTR NATIV.
• Incident response: if a risk is identified, we investigate and, where required, notify you and/or authorities.

No system is perfectly secure, but ALTR NATIV reviews and improves controls on an ongoing basis.

• Service providers: payment gateways, email/SMS providers, property management systems, IT/hosting—under contract and confidentiality.
• Legal/safety: law enforcement or regulators where required; emergency responders for safety of guests and staff.
• Corporate events: in a merger or acquisition, data may transfer subject to this Policy or successor terms with notice.

Personal data is retained only as long as necessary for your stay, settlement, dispute resolution, security, and legal/compliance purposes. Where feasible, data is anonymized or aggregated for longer-term analytics. Payment records follow accounting/tax laws and payment-provider requirements.

ALTR NATIV uses strictly necessary cookies for login sessions, security, and cart/tab continuity. Optional analytics (if used) are limited and privacy-preserving. Blocking cookies may break core features.

• Access/Correction: request a copy or correction of your data.
• Deletion: request deletion where no longer required (subject to legal duties).
• Objection/Restriction: object to or restrict certain processing (e.g., research) where applicable.
• Withdraw Consent: withdraw research consent at any time for future processing.

Contact: Admin@altrnativ.in. Identity verification may be required.

Completing web check-in or using the User Hub means you agree to: collection starting 3 days prior to scheduled check-in; our security and operational use of your data to deliver the stay; settlement of tabs and service charges before checkout and charging the method on file for legitimate outstanding amounts; and anonymized/aggregated research use unless you withdraw consent.

The Service is directed to adults. Where children stay as part of a reservation, their data is handled only to deliver the stay and comply with law, under the responsibility of the booking adult/guardian.

ALTR NATIV may update this Policy to reflect operational, legal, or security changes. The “Last Updated” date above will change and, where appropriate, we will notify you via the User Hub or email. Continued use after changes constitutes acceptance.